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Delivery Information

Delivery Information

All goods are Made to order. All goods are dispatched after payment has cleared.

We offer the following delivery options to Mainland UK:
  •  Free Economy Delivery (3-7 day delivery service ; Mainland UK ).
  •  Express Delivery (1-2 day delivery service ; orders before 9am on Mon-Fri ; Mainland UK).

If Express delivery service is selected and your item is ordered before 9am (Mon - Fri), your items will be dispatched the same working day for delivery the next working day. However on occasions, when multiple items are ordered or if there is a delay in making the item, it may take an extra day for delivery. If we are unable to perform within these time limits, we will get in touch with you if there is an issue.

The Express delivery option cannot be used for remote or international destinations (see below) – if express delivery is selected, this payment will go towards the surcharge.


UK Remote Area Surcharge:
Depending on the size of certain items (Large bulky filled items) and/or courier charges to certain areas, an additional charge maybe required for the following areas :


Area:
Delivery charge:

Scottish Highlands :
(FK17-21, IV1-39, IV63, KW1-14, PA21-40
(excluding PA38), PH19-25, PH49-50


Large Bulky Items - £20 for first large item and £10 per additional large item in order.

Scottish Islands :
(HS1-9, IV40-51, IV55-56, KA27-28,
KW15-17, PA20, PA38, PA41-49,
PA60-78,PH42-44, ZE1-3)


Large Bulky Items - £20 for first large item and £10 per additional large item in order.

Isle of Wight, Isle of Man, Scilly Isles:
(PO30-PO41, IM-ALL, TR21-25)


Large Bulky Items - £20 for first large item and £10 per additional large item in order.

Northern Ireland : (BT)

Large Bulky Items - £20 for first large item and £10 per additional large item in order.


We will normally send you a message to let you know if additional payment is required. You will have the option to cancel your order.
Please contact us if you have any queries regarding postage.
N.B. Delivery times may vary to these areas. Thus, the 'Express delivery' options cannot be used – if express delivery is selected, this payment will go towards the surcharge.


International Queries (includes Channel Islands & Republic of Ireland) :

Please contact us via email for a delivery quote.

Once the item is dispatched, we will send you the tracking details. Please check if you need to pay customs charges before purchase.

International Returns: Please note that if the item is returned back to us for any reason, a return postage charge will be incurred (postage and return postage charge will be non-refundable).